Returns and claims

Flooring is a bulk material supplied in sealed cartons, so returns are handled case by case rather than through an automated process.

Inspect your delivery before the carrier leaves and note any visible damage on the delivery paperwork. Freight claims depend on that record being made at delivery.

If material is wrong, damaged or not as described, contact us promptly with photographs and your order details so we can resolve it.

Do not install material you believe is incorrect. Once flooring is installed or cut, it generally cannot be returned.